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Dragonproof Ecommerce

Jun 6, 2022

Your data is worth obsessing over. This week, Rick is joined by Keifer Hunniford, Miva’s Senior Director of Product Integrations, to discuss the inherent challenges of integrating sophisticated software for complex businesses. Why is the dialogue between the many software systems which drive a business so important?


May 17, 2022

Can you run your business in 225 work days per year or less? Study after study show the emotional, mental, and physical benefits of taking “downtime” from work life, but for many entrepreneurs, slowing down feels like failure. In fact, downtime is a wellspring for creative inspiration, innovation, and increased...


May 3, 2022

Take a peek inside an internal business development talk exploring how Miva’s product, employee, and ownership history set the stage for the perfect customer relationship. Rick connects the dots between major milestones of the company’s development and the process of developing bullseye products for the exact...


Apr 19, 2022

Is there an overall breakdown in the quality of customer service? With millions of workers leaving the labor pool, consumer demand surging, and a rise in abusive customers, many customer support systems are strained to the breaking point. As we move towards a permanently hybrid workforce, what issues are arising in year...


Apr 4, 2022

In-person industry trade shows are back, led by the retail extravaganza ShopTalk. What trends are dominating the room in 2022? Rick identifies the hot topics being discussed at this year’s event, but suggests the real value of trade shows lies in the ability to leverage time and evaluate potential partners,...