Jan 16, 2020
Rick Wilson, CEO of Miva, sits down with Jeff Pandolfo, Sr. Director Tech Partnerships for CyberSource & Authorize.Net, to talk about how independent merchants can thrive in the age of Amazon. Rick, Jeff, and Rich chat about the past, present, and future of ecommerce, exploring how technology accessibility has changed the commerce landscape.
Episode Highlights
02:30 – Independent sellers & Amazon – Jeff remarks that his talks with small merchants, mid-market CEOs, and enterprise CEOs are shockingly similar. Ecommerce businesses of all sizes are facing the same challenges.
07:15 – Amazon's most desired products – Rick asks Jeff about the products on Amazon he loves. Digital products and home fixtures top the list.
11:12 – Ecommerce logistics barriers – Jeff points out that today’s shipping barriers are low compared to the past and predicts globalization of sales as the biggest opportunity over the next 5 years.
21:36 – Evolution in the payment space – Rick queries Jeff about the challenges of fraud in the payment space and the role of machine learning in fraud prevention.
33:15 – Great shopping experiences – Jeff describes the products and customer experience offered by some outstanding ecommerce businesses.
32:28 – Closing thoughts – Jeff encourages online merchants to take a chance on new technologies and talks about embracing the integration of online and in-store shopping experiences.
Dragonproof Links
Dragonproof Ecommerce (Book) - https://www.amazon.com/Dragonproof-Ecommerce-Business-Products-Customers-ebook/dp/B07NKW3W52
Dragonproof Website - https://dragonproofbook.com/
Social
Dragonproof Facebook - https://www.facebook.com/dragonproof2019/
Dragonproof Instagram - https://www.instagram.com/dragonproofecommerce/
Dragonproof Twitter - https://twitter.com/Dragonproof2019
Rick Wilson Twitter- https://twitter.com/RickMiva
Richard “RichE” Otey Twitter - https://twitter.com/richardotey
Solutions Mentioned
Authorize.Net - https://www.authorize.net/
CyberSource - https://www.cybersource.com/en-us.html
Avalara - https://www.avalara.com/us/en/index.html
Signifyd - https://www.signifyd.com/